[Resolved] DishTV — amount paid but transaction status on receipt showing 'pending'

ShreyashKadam3602

Address:

Bhalchandra CHS , Sec-4 , b-104, pl.no.19, kalamboli, navi Mumbai, B-104, 410218

Dear team,

On dated 24/03/20, i recharged my dish tv account number "[protected]" through their official website with idbi bank debit card. The required amount was deducted from bank account, but on the receipt under transaction status, it is still showing 'pending' and recharge isn't yet successful.
I refreshed the page many time and even tried calling customer care, but was not able to contact customer care executive.
Please help me as soon as possible. I am under house quarantine due to covid-19 outbreak and have no other means of entertainment.

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May 4, 2020

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2020

DishTV Customer Care's response Dear Shreyash,

Hope you are doing good.

We regret the inconvenience caused to you. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

Apr 02, 2020

DishTV Customer Care's response Dear Shreyash,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV