[Resolved]  DishTV — applied for new connection lost my money no services from dish tv

Address:Thrissur, Kerala, 680541

Please fix my issue
Every department ignores my complaint, they dont take their work seriously
I have the right to ask because i have invested money on your products

This mail is really important!!!

Day i purchased dish tv 05/03/2019

Issue didnt solved till 528 hours!!!

I had applied for new dth connection via online (Prepaid)
And your installation team failed on installation the problem they face is they dont have order to get service for me. They says some technical reasons.

Please read my email from the beginning to end.

My detailed id for your service

Installation booking reference number :[protected]

Location: thrissur, kerala

Phone numbers that i got from your service

Thrissur, kerala installation branch : [protected]

Dish tv kerala head : [protected]

Customer care : [protected]

I had called customer care more than 30 times
Dth installation unit 16 times
Dish tv kerala head 8 times

The whole story:-

Your service men promised me they will install your dth service in one day. Nothing happened so i called your installation team, then they said they some technical issues so they cant help me and they said you have to contact customer care team and they will reopen my connection status.

Then i called customer care
They said we will file complaint and it will reopen your new connection and you will get installed by tomorrow.

Waited hours and hours
No responses so again i called
Service team they said your new connection status didnt reopen and they again said you have to call customer care.

Again called to customer care

They said they cant manage your issues you have to contact our senior chater for that we will book you call @ 10:00 am

Waited for that session

They never called me

I had called customer care and service team for week day / day

Made lots of phone calls more than 30

After that finally i got
Kerala head dish tv s number

I called him and he promised me he will solve my issue today or tomorrow

Waited so many hours
No one came so i called service team they keep on saying what they previous said

2 to 3 days
Keep calling on dish tv head and service team

When i call dish tv head
He keep on saying that i will do it today today...

Finally he said he cant solve my issue because he dont have time to do it because he had some conference, then i mailed to your service no respond from there.

Then again i called dish tv head, he said "i will not help you do what ever you can do * * * *" his name is pramod his phone number is [protected] please fire him. For his worst manner, talk to customers...

Please fix my issue please...
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May 7, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2019
DishTV Customer Care's response
Dear Christopher,

We are sorry for the experience you had. Please share your mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Apr 01, 2019
DishTV Customer Care's response
Dear Christopher,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
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