[Resolved]  DishTV — can't change base pack

My VC no. is [protected]. I had taken new connection last month with a payment of Rs. 2200. I received all the hardware required for connection, installation and with it 1 month free complementary Titanium pack. The dealer informed I can buy new pack next month online.
Yesterday, on 21st was my last day of payment, I went to website tried to recharge, I saw I have to change pack into the pack of my choice. I chose swagat HD pack. As soon as I opted for it, I received a call from customer saying I can't change the pack due to a retention offer, and that I am forced to continue paying a higher pack i.e. The titanium pack for the next months. This was neither specified by the dealer, nor while taking new connection was there any such terms and conditions and neither could I find any such condition on their website. And today because of non payment of recharge, my connection has been stopped.
Requesting immediate solution and change in pack to my preferred pack. Once it's done I will continue recharging.
Thanking you,
Yours sincierely
C Roychowdhury.