[Resolved] DishTV — change of pack as per trai guidelines | |||
I registered my choices of channels and wanted to change my current pack.. I am struggling since last 7 days.. It's currently updated as bst north.. I want to select only south channels and i have been trying since 17th march. Its 25th march today and i am yet unable to change the channels. I am paying for what i don't want to watch. I have called customer care 6 times.. I have called the dish tv serviceman.. No one has yet turned up at my home to change the realignment.. This is the worst kind of customer service i have ever seen. The customer care team doesn't know what's going on.. All they say is as soon as possible.. As soon as possible. Well 7 days is not soon enough.. Probably their as soon as possible is a months time and i should watch channels that i don't want for a month and pay unnecessarily.. I will change my connection from dish tv if no one comes home today.. I am just tired and frustrated with dish tv. The worst cable service in india. Was this information helpful? | |||
Mar 30, 2019 Complaint marked as Resolved They called me and sent a dish TV serviceman for realignment. I was able to then select the channels as per my choice. I however wish it was done sooner without making me go through hoops. Thank you DishTV customer support has been notified about the posted complaint. Verified Support Mar 26, 2019 DishTV Customer Care's response Dear Simmy Hope you are doing good. We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Mar 29, 2019 Updated by Simmy George I have written an email to you as instructed.. Waiting for a resolution.. Attached screenshot of my email  Verified Support Mar 29, 2019 DishTV Customer Care's response Dear Simmy, Hope you are doing good. Thanks for sharing the details with us. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV | |||
 2 Comments | |||
Comments
I have written an email as instructed. Attached screenshot of the email. Waiting for resolution.
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Apologies for the inconvenience you had. Please write to us about your concern with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
DishTV