[Resolved] DishTV — channels disconnected even after payment | |||
Hi. I am sandeep kumar. My dishtv vc is [protected]. As per new trai rules i had selected 2 bouquets (Karnataka value and times bouquet 1) along with free basic pack. Dish tv has deducted amount of 200 rupees from my balance as 1 month subscription fee 5 days back. From past 5 days i am not getting any of the free channels except the 2 bouquets i have selected. I have sufficient balance too in my account. I tried to contact dish tv customer care many times by sending msgs call me to 57575 (At cost of 3 rs per sms), but the customer care replies that server is down and they are not able to tell anything. I complained even via emails to [protected]@dishtv.in several times but they didn't bother to solve my issues nor reply properly. I feel as ignored customer by dish tv. I request trai to intervene and solve my issue. Was this information helpful? | |||
Feb 11, 2019 Complaint marked as Resolved I didn't get any solution based on this complaint from Dishtv till 11-02-2019 evening.
So again I contacted Dishtv customer care on 11-02-2019 and I told about missing free channels. This time customer care person added missing channels and I was able to view those channels.
I thank this platform for directing my issue to their notice. DishTV customer support has been notified about the posted complaint. Verified Support Feb 08, 2019 DishTV Customer Care's response Dear Sandeep, Thanks for reaching out to us. Be rest assured that your request has been registered with us. We are in the process of moving everyone to their selected choice. Over the next few days, you will get a notification regarding the same. Till then, your entertainment will continue on the basis of your current pack. Regards, Online Team DishTV | |||
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