[Resolved]  DishTV — channels disconnected even after payment

Address:Dakshina Kannada, Karnataka, 575001

Hi. I am sandeep kumar.
My dishtv vc is [protected].

As per new trai rules i had selected 2 bouquets (Karnataka value and times bouquet 1) along with free basic pack.

Dish tv has deducted amount of 200 rupees from my balance as 1 month subscription fee 5 days back.

From past 5 days i am not getting any of the free channels except the 2 bouquets i have selected.

I have sufficient balance too in my account.

I tried to contact dish tv customer care many times by sending msgs call me to 57575 (At cost of 3 rs per sms), but the customer care replies that server is down and they are not able to tell anything.

I complained even via emails to [protected]@dishtv.in several times but they didn't bother to solve my issues nor reply properly.

I feel as ignored customer by dish tv.

I request trai to intervene and solve my issue.
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Feb 11, 2019
Complaint marked as Resolved 
I didn't get any solution based on this complaint from Dishtv till 11-02-2019 evening. So again I contacted Dishtv customer care on 11-02-2019 and I told about missing free channels. This time customer care person added missing channels and I was able to view those channels. I thank this platform for directing my issue to their notice.
DishTV customer support has been notified about the posted complaint.
Verified Support
Feb 08, 2019
DishTV Customer Care's response
Dear Sandeep,

Thanks for reaching out to us. Be rest assured that your request has been registered with us. We are in the process of moving everyone to their selected choice. Over the next few days, you will get a notification regarding the same. Till then, your entertainment will continue on the basis of your current pack.

Regards,
Online Team
DishTV
Feb 11, 2019
Updated by sandyhotshot
I didn't get any solution based on this complaint from Dishtv till[protected] evening.

So again I contacted Dishtv customer care on[protected] and I told about missing free channels. This time customer care person added missing channels and I was able to view those channels.

I thank this platform (consumercomplaint.in) for directing my issue to their notice.

By mistake I have mentioned that problem was resolved on 11th Feb 2019. Actually it was done on 10th Feb 2019 evening.

Thanks once again to all.
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