[Resolved] DishTV — child connection is switched off

shail70

from Delhi, Delhi

Address:

Nainital, Uttarakhand, 263139

I have been calling dish tv call centre for the last 7 days in continuity hvaving account balance in parent connection for both child as well as parent too and switch off date is may 2019.
Still the child connection is deactivate. Shaving dookan to customer care team 7 times and seniors 3 times no solution is provided.

My vc number is [protected]
I have been using dish tv for more than 8 years and now is left with only choice of switch over to another service provider.
Refund of balance amount will be claimed through consumer forum or court of law.
After being disappointed i am left with no choice

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Aug 2, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Jun 21, 2018

Updated by shail70 I have been calling dish tv call centre for the last 7 days in continuity hvaving account balance in parent connection for both child as well as parent too and switch off date is may 2019.
Still the child connection is deactivate. Having spoken to customer care team 7 times and seniors 3 times no solution is provided.

My vc number is [protected]
I have been using dish tv for more than 8 years and now is left with only choice of switch over to another service provider.
Refund of balance amount will be claimed through consumer forum or court of law.
After being disappointed i am left with no choice

Verified Support

Jun 23, 2018

DishTV Customer Care's response Dear Customer (shail70),

We are sorry for the experience you had. Please share your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

Jul 02, 2018

DishTV Customer Care's response Dear Customer (shail70),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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Comments

prashantpn

from Pune, Maharashtra

Hi,
Since last 6 years I am using HD ROYAL Pack. Now I would like to Degrade the PACK but, customer care representative say, IT HAS CONDITION (*), which says .. No Degrade the Pack. It seems I will have to Remove Dish Tv and use Other Vendor.

Please do let me know if there is any other way to degrade the pack.

DishTV Customer Care's response, Jun 27, 2018

Verified Support

Dear Customer (prashantpn),

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Jul 5, 2018

Verified Support

Dear Customer (prashantpn),

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

vivek_as

from Ponda, Goa

I do not own any dishtv connection, hoever i keep getting sms regarding expiry and renewal, it was difficult to find out whos sending sms, since there was no dish tv mentioned. I would like to requestt metal retards at dish tv, kindly deregister my number 9890477xx0 against VC[protected].

DishTV Customer Care's response, Jun 27, 2018

Verified Support

Dear Vivek,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your correct contact number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Jul 5, 2018

Verified Support

Dear Vivek,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV