[Resolved] DishTV — complaint against my dishtv connection (vc number [protected]) | |||||
I am a current subscriber to dishtv for many years. In spite of paying my subscription money on time, for the last 3 (Three) weeks, i am not being able to watch few channels like r plus, 24 ghanta, news time bangla, music fatafati, zee bangla hd, colors bangla hd, etc although dishtv had confirmed in their mail that the above channels are already part of my subscription. I had sent quite a number of emails to them and lodged my verbal complaint to them over phone, details are as per the files attached. Although their customer service personnel had been assuring me both over phone and email that my problem would be looked into and resolved immediately after taking my complaint, but all my complaints seems to fall in their deaf ears. I have now no other alternative than to put my case before you for your intervention and immediate resolution. Moreover, i do hereby demand, a full refund of my monthly subscription amount from dishtv as a penalty for their failure to deliver the required service due to me and not paying any heed to my regular complaints to them. I sincerely hope that with your intervention, my complaint will be resolved and compensation paid to me without any further delay. Was this information helpful? | |||||
Jun 13, 2018 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support May 11, 2018 DishTV Customer Care's response Dear Soumya Ghosh, Thanks for the reaching out to us. We are looking into the concern for you on an urgent basis and our team will soon get in touch with you regarding the same. Regards, Online Team DishTV Verified Support May 12, 2018 DishTV Customer Care's response Dear Soumya Ghosh, As per our conversation on [protected] and [protected], it has been confirmed that signal issue has been resolved by the technician. Do let us know or contact our customer care in case issue still persists. Regards, Online Team DishTV | |||||
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Hope you are doing good.
We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
DishTV
Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.
Regards,
Online Team
DishTV