[Resolved] DishTV — Complaint Regarding Extra charges in offer period

Vplatinumstar

from Kanpur, Uttar Pradesh

Apr 4, 2022

Address:

Village Thara tehsil Ambah distt Morena MP

Dear sir,
I have received a SMS from Dish tv for upgrade set up box to Version 4 from version 2 on 01 Apr 22, after that I had called to customer care for confirmation about offers period for setup box will be upgraded with no cost after this recharge will be ₹499 available in Recharge wallet, after this I had upgrade this to version 4 and paid ₹499 to technician and technician has done recharge on same day at 1400 hrs on 02 Apr 22, I have Venn calling customer support team 02, 03, 04 Apr 22 for 07-08 times but all support staff told to me some delay for updation in recharge amount and will be updated on Monday, and I had raised complaint regarding this on Saturday still not updated then I had call to customer support again for same complain then Mrs Sumitra senior officer told to me your setup box not upgraded in offer that’s why charges will be applied and my complaint regarding this has been closed her own side without resolution of my complaint, i attached a SMS copy of DishTV offer for setup box upgrade with this and further raised query for his staff for giving wrong information, plse I want to revert back my amount or replaced my previous box.

Regard,
Vivek Mishra
Old VC no - [protected]
New VC No - [protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 15, 2022

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2022

DishTV Customer Care's response Dear Vivek,

Hope you are doing good.

We regret the inconvenience caused to you. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Apr 06, 2022

Updated by Vplatinumstar Dear dish tv team,
Regarding the same not her complaint resolved, and not return my amount which I had already charged, plse call up to me on [protected] or mail me on - [protected]@gmail.com

Apr 06, 2022

Updated by Vplatinumstar Your mail id not correct showing is invalid plse send a further correct mail id so that I can share my problem their also…

Verified Support

Apr 07, 2022

DishTV Customer Care's response Dear Vivek,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email at [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Apr 07, 2022

DishTV Customer Care's response Dear Vivek,

We tried to reach you but your no. was not contactable. Please write to us with an updated or alternate mobile number and email ID at [protected]@dishtv.in and we will put all our efforts into trying to help you out.

Regards,
Online Team
DishTV