[Resolved] DishTV — consequential effect of dish tv's wrong activity in my account with reference to the previous feedback

omtumpa

from Vadodara, Gujarat

Address:

Gautam Buddh Nagar, Uttar Pradesh

We yet to receive any response.

Further we notice the bengali channels from 1404 to 1485 are not subscribed with error 101. These were by default in my base pack for years.
We called 3 times and spend more than an hr now to reactivate which is an unwanted obligation onour part. Time 13:59, 14:12 and 14:40.

Every time they told that they were adding on or refresh and in 15 mins all channels would be reactivated in my parent and child vc.
But after last call with talk time about 21 mins, we noticed reactivation of said channels in child vc only

Now this is going to be clear harrasment of customers.
I refer this to consumer complain cell.

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Sep 1, 2018

Complaint marked as Resolved

No resolution yet. In spite of their misrepresetation and therefore misleading us to change their package they are not changing to my old package with old terms. This is an act of fradulence, out right arbitration. This case must be investigated and must be used for customer awareness about DISH TV.

DishTV customer support has been notified about the posted complaint.

Aug 30, 2018

Updated by omtumpa We got a phone call in our RMN at 5:05 PM from Mr. Yogesh.

He explained, the pack terms will remain unchanged and if we request downgrade they will further deduct the switch off date.
But we need our old package of 659 Rs per month for 14 months.

This case has now been turned into clear arbitration stated from inappropriate saling. Why can't we call it as fradulent action by DISHTV!

The conversation, negoriation over phone is out and out harrasment.

Refer to consumer cell.

Aug 30, 2018

Updated by omtumpa Dosh TV replied

Dear Mr. Banerjee,

Thank you for writing to Dish TV.

As per our telephonic conversation on [protected], required information
regarding Package downgrade and Bengali channel related has been shared
with you.

Moreover, you confirm us that your Bengali channel related concern has
already been resolved.

Furthermore, your recharge date is 30/Aug/2019 and switch off date is
02/Sep/2019.

Thank you for choosing Dish TV and giving us the opportunity to provide
you the best TV viewing experience. We value your association and assure
you of our commitment to serve you better.

Regards,
Yogesh
Customer Service
DishTV

This arbitration followed by fradulent action of DISHTV is not acceptable and must be subjected to appropriate legal action for customer's interest. We need to have our old package of Rs 659/ pm for 14 months since 16/08/2018 must be reinstated in our system.

Sep 10, 2018

Updated by omtumpa After a long and stressful negotiayion, DISH TV, resolved our issue, today.
We regained our previous pack with previous term as claimed with our rational demand.

However for last 10 days the issue has been creating an unwanted stress and imbalance in our life which is ireecoverable.

We expect DISH TV will emphasise on right CAPA to prevent recurrence of same or similar issues.

Thanks to all concerned for this resolution.