[Resolved]  DishTV — customer care executive giving wrong information to activate vas services

Hi
I have received a call fro. Dish tv on 9th jan 2020 at 12:21 pm, telling me that i have a offer, the topper channel (No :133) is free for me for 1st month as i am a valuable customer. Then from 2nd month it will be chargeable. Initially i said no.. But he insist me to take that channel as free. Then i agree. After sometime i received a sms that it is activated and the amount has been increased to 70rs and the end date get reduced.

I called again to raise a complain and deactivate the channel but they are saying that this channel has 1 month lock period. After telling this they agree to deactivate.

O want to raise complain against the person who called me and give me wrong information to activate the channel.
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Feb 19, 2020
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2020
DishTV Customer Care's response
Dear Customer (smntsaha),

Hope you are doing good.

We regret the inconvenience caused to you. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Jan 17, 2020
DishTV Customer Care's response
Dear Customer (smntsaha),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
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