[Resolved]  DishTV — dd national is not showing on my dish tv

Address:Sikar, Rajasthan, 332041

Sir i am a dishtv customer since last 10 years. All mendatory channels of dd are running on my dishtv except channel no 193 i. E. Dd national. I tried to contact customer care but no response. I gave missed call also on call back no but not received any call back. Now when i gave call to [protected] (To activate a channel) from my registered mobile number, i received a massage that 'cannot proceed your request as dd national is only available on mpeg4 please upgrade at only rs 999'. When theses are mendatory dd channels than what is the condition of mpeg4. I had a connection of hathaway also which is not mpeg4 and running dd national. My vc no is [protected]. Please help me sir.
Thanks and regards.
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Mar 31, 2020
Complaint marked as Resolved 
They refreshed my STB and now it's working fine.
DishTV customer support has been notified about the posted complaint.
Mar 29, 2020
Updated by Naresh Kumar Mali
We are unable to watch DD National channel 193 . Its not appearing. While other DD channels are running good.
Several times I tried to do Channel search and pressed ok, but no luck. And tried to contact DishTV to solve the problem but I didn't got any response.
My VC no is - [protected]
please help me to resolve the issue at the earliest. thanks sir.
Verified Support
Mar 30, 2020
DishTV Customer Care's response
Dear Naresh,

Hope you are doing good.

We would like to inform you that if your account is in active status and you are still not able to see DD National channel, kindly give a missed call on[protected] to refresh your account. Please ensure that your STB is SWITCHED ON - on channel 96 for updation.

Regards,
Online Team
DishTV
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