DishTV — dd national is not switched

Address:Khizrabad, Yamuna Nagar, Haryana, 135021

Hi my registered mobile no is [protected] for dish tv, and i am not able to show DD National channel no 193 on my tv. When i to do so it redirect it on DD Bharti channel no 197.Please resolve it as i m not able to see ramayan telecast on this channel DD National channel no 193. please help me to resolve it so that i can be able to see it.i also tried to reach kut to customer care but it is not connecting as well.
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