[Resolved]  DishTV — Decisive advertisement of Set-top box replacement

I have been user of DishTV for more than 4 years. Recently we replaced the SD box with HD box referring their advertisement regarding the same. Their advertisement states that the replacement will e charged at Rs.999 and I will be able to enjoy HD channels of subscribed SD channels free of cost for first month. However after replacement of the set-top box, one of my selected banquettes-Sony got removed from the package without intimation while other channels upgraded to HD. I tried talking to their representative multiple times but no satisfactory answers from them. They are asking me to pay for that banquettes separately. My VC number is [protected].
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Aug 7, 2021
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2020
DishTV Customer Care's response
Dear Vilas,

Hope you are doing good.

We regret the inconvenience caused to you. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
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