[Resolved]  DishTV — dish tv channels missing - cheating

Address:Dish TV India Ltd. FC - 19, Sector 16A, Film City, Noida, Uttar Pradesh,India. Pin code-201301, Bangalore, Karnataka, 560084

Hi,

English Movie HD Channel - "Movies Now HD" is missing from Times Network Bouquet - "Times Bouquet 1 HD" on Dish TV Platform.

Dish TV has excluded that channel from the Bouquet and is charging customers extra by providing that channel on La Carte basis.

That channel is part of the Bouquet as per TRAI Guidelines and Times Network Broadcaster website.

I have attached following screenshots for your reference:

1. Screenshot of Bouquet from Dish TV website
2. Screenshot of channel from Dist TV website
3. Screenshot of Bouquet from TRAI website
4. Screenshot of Bouquet from Time Network website

This is a clear case of Cheating. I called Dish TV customer care multiple times and wrote them also buy they did not resolve my issue.

Regards,
Amit Kumar
VC No. - [protected]
+4 photos
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May 22, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Apr 10, 2019
Updated by amit1.kum
URL of Broadcaster :

https://www.timesnownews.com/info/timesnetwork-trai-value-package

URL of TRAI:

https://channel.trai.gov.in/channelbouquet.php
Verified Support
Apr 11, 2019
DishTV Customer Care's response
Dear Amit,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Apr 20, 2019
DishTV Customer Care's response
Dear Amit,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Complaint comments 

Comments

[protected]
I am requesting for the refund of my amount.
Installation of dish TV was not done after repeated calls and your representative refused to install it in my area.
Kindly refund my amount as soon as possible.
DishTV Customer Care's response, Apr 11, 2019
Verified Support
Dear Mahesh,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV
Dish tv v.c no [protected], we are the staff of airport authority of india, though sufficient amount recharged, but channel not coming, also, customer care not lift the phone to solve our problem from RMM
DishTV Customer Care's response, Apr 11, 2019
Verified Support
Dear Mr. Ghosh,

We are sorry for the experience you had. Please share your registered mobile number with us at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Apr 20, 2019
Verified Support
Dear Mr. Ghosh,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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