[Resolved] DishTV — dish tv is not providing the service in warranty

MarlonC

from Roha, Maharashtra

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Dishtv.in

I have purchased dish tv hd set top box and have subscribed for hd package of over 4000 rupees.. I have paid almost 2000 for the dish tv activation.

Dish tv technicians have not properly installed the dish tv antenna and the wiring is also not properly done. The wire is left to dangle around the building right from the terrace to the ground floor.. Causing nuisance to the residents.

I have already paid for all the hardware and service charges to the technician. An, they have done a shabby work. I have been calling numerous times over the last month to the customer care/escalation departments etc... I have also spoken to the area service manager... Still no technician is coming to put it in place.

The technicians who call are also rude and disconnect calls and then put in wrong comments and close the requests.

Since, i have tried all the options and waited for a long time, this has caused a lot of stress to me and the people who stay here as the cable is going throuh thier windows. I ask dish tv to kindly take all your belongings and please refund every penny i have paid.

This is totally unacceptable service.

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Sep 29, 2017

Complaint marked as Resolved

Dish tv escalation departments followed up with the service center are manager to sort this issue..but it took lot of time to get it done. but, it was finally followed up and the request was completed only when i filed a online complaint.

DishTV customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

DishTV Customer Care's response Dear MarlonC

Hope you are doing good.

We are sorry for the experience you had. Please share your registered mobile number and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Sep 21, 2017

Updated by MarlonC VC NO#[protected]
Cell#[protected]

Verified Support

Sep 22, 2017

DishTV Customer Care's response Dear MarlonC

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Sep 23, 2017

DishTV Customer Care's response Dear MarlonC

We tried to reach you on [protected] but your no. was not reachable. Please write to us with an alternate mobile number and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Sep 24, 2017

Updated by MarlonC Please contact me on [protected] only after 3pm IST ..Thank you!

Sep 25, 2017

Updated by MarlonC Prabhakar is handling this case from Dish TV..He conferenced the call with the Service Area manager (Mr.Rajput) he said by 6:30pm, i will have Technicians (Shiv Kumar or Aaakash) will come to my place and fix the wiring issue. I DIDNT RECEIVE ANY CALL.

Are service manager also said he will call me...NEVER CALLED BACK. Only, people who are following up on this issue is DISHTV customer care.

What is going on???

Verified Support

Sep 26, 2017

DishTV Customer Care's response Dear MarlonC

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.
Please feel free to give us your feedback at [protected]@dishtv.in.
Have a nice day.

Regards,
Online Team
DishTV

Sep 29, 2017

Updated by MarlonC Yes..Finally after a month the issue is resolved. The issue was with your contracted service center technicians and not your customer care or other departments. Your customer service/care is great. But, the problem was with the technicians and the service area center.

Please penalize them -- I think they operate in the name of white light. Its definately a setback for you as Dish Tv. I am really thinking if i want to stay with you or take a cable connection which is far more channels and cheaper.

Thanks!

Verified Support

Oct 05, 2017

DishTV Customer Care's response Dear MarlonC,

We have taken your valuable feedback and passed it to the concerned department.

Regards
Online Team
DishTV