DishTV — dish tv not installation money refund

Address:	8/320 mettukadu, 637501
Website:	[email protected].

Dear concerned,

My name is sathishkumar s. On october 14, 2019 i was planning to buy dishtv using internet. I have ordered and prepaid for a new connection directly from dishtv website. I used net - banking (Paytm) to make the payment of rupees 1490/-.

Phone no: email:[protected]@gmail.com online payment rs.1490 paytm dish tv set box online booking request no: not install. But this request was canceled. Reason customer want other offers/product of dish tv.

I want a clarification and prompt installation (Request no:) in this regard. I have book a complaint regarding a request no: more than 25 days passed no response from dish tv. And custumer care is saying [protected]@dishtv.in.

Number of times i made followup with customer care: 5 (At time of writing)
Number of callback requested: 15 (Received none)
Their service manager is not available for call in case of escalation.
Their customer care is polite to accept their fault & assure you to get this done at the end of the 10 days but nothing happens.

But it's already more than 25 days, i have not got and refund. They are not responding by mail.

I had spended more than 30 percent of the actual cost of device over phone call itself.
I am not sure now if they are ever gonna refund it.

Please note:
I am writing emails & putting complaint continuously for my refund and justification for the not installation (Request no:). But without any written confirmation they are keep on calling me from call center by a new name every time and disturbing me unnecessarily even though i have told them to send your inquiry by return mail. Please solve the issue as quick as possible otherwise i will take the help of other media.

Please resolve asap!

Sincerely,

Sathishkumar s