[Resolved]  DishTV — dish tv very very poor customer service. customer agent calling me and putting on queue

Website:dishtv.in

I have complained about the signal problems and also my dish tv packages for the past 2 months and could not able to resolve. Now they have stopped my signals and they are sending the technician and he informs that there is a problem at nz customer care center have issues at their end, and customer care agent (General) informs that there is no issues from their end... There is no issue at my home antenna and box as well there is no issue from the customer care then why signal is not coming. I am getting only 101 message that i have not subscribed whereas my subscription is active till nov'18. I have called 5 to 10 times each time they are issuing a ticket and with the assurance will be solved in (Tkt no[protected] tkt no.[protected] tkt[protected] but the time goes on... But no resolve... Customer care executive calling me without talking to the customer he place the call on the queue (Normally wait period 4-5 min).. What type of ethics by a call center...
Calling a customer instead of a manual call they are putting on automated. And then keeping the complainant/customer waiting instead considering the precious time of a customer...

Dish tv is calling for the new customers or if the money is involved when the service comes to the subscriber... They are making a poor customer service.. Is there is no solution at all?
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Nov 17, 2018
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2018
DishTV Customer Care's response
Dear Krishnan,

As per our conversation on [protected], you confirmed us that your issue has already been resolved. Moreover, we have taken your feedback regarding the improvement of customer service and customer care connectivity.

Regards,
Online Team
DishTV
Feb 28, 2019
Updated by Krishnan KS
Hi

In spite of assurances, again the same signalling problem crops up. I have done online recharge for one month to see but getting the message that your account balance is low...recharge again for disconnection...Customer care agents could not able to solve the issues and they simply say it is due to set top box issues, , , I do not have any problems with the new set top box provided in Sep/Oct18.
Verified Support
Mar 01, 2019
DishTV Customer Care's response
Dear Krishnan,

Hope you are doing good.

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Online Team
DishTV
Mar 01, 2019
Updated by Krishnan KS
How much patient? Is that 4 days not enough or waiting for my last day of recharge date i.e. 3rd Mar'19 so that you can disconnect connection and to run around although I have paid subscription till 4th of April'19.
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