[Resolved]  DishTV — dishtv setup box subscription channels not received

Hi customer care,

Highly disapponted from the servicecs provided by you, first of all you have tendancy to upgrade your technoloigy and promote it to the customers to forcely adopt it.
Customer just suffers for that and even dishtv does not have any resolution and credibility for their products. Pleasae find my below details regarding dishtv account.

V. C. No. [protected] registered mobile no. [protected]
Base package north channels type h d, hindi

1. This is strange but hopeless that during 07:15 pm to 8:15 pm we dont get any broadcasted signals for paid channels as well free channels which are already subscribed
In our dishtv account since one month. We have called many times to customer care but certified customer executives dont have habit to help the customers after being in long
Waiting queue.

2. Many times happens that whatever channels are subscribed in our dishtv pack, suddenly stops and we can not keep on jumping from channel to channel to check which channels
Are coming and which are not.

3. Your so called customer execurives are so over trained, they are not able to find which vc number is currently in use and transfers amount paid to dish tv on old vc number,
And again the endless saga of calling to customer care, disputing, wasting time and mental harrasment inplace of peaceful enjoyment.

4. We are fail to understand that when we have validity in our account which is obiously activated and from our subscribed channels why we dont get channels no. 107, 108, 117, 607, 729, 812 from the time of installation.

5. You people should understand the value of the customer in order to treat him politly and resolve his querries to make him satisfy, to save your company from current competition
Era.

Hope you people can understand the pain we are suffering from and solve it as soon as possible to avide furthre next level escalations. Request you to keep noth the email id in loop while communication with (The one from which email is sent and the second which is kept in cc)

Email sent to dishtv from -
Masters. [protected]@gmail.com

Complaint sent on consumer forum from-
[protected]@gmail.com
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Dec 8, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2019
DishTV Customer Care's response
Dear Gunjan Pandya,

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV
Verified Support
Nov 04, 2019
DishTV Customer Care's response
Dear Gunjan Pandya,

As per our telephonic conversation on [protected], confirmed that Demo STB has been installed at your premises and channels issue is resolved.

Regards,
Online Team
DishTV
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