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[Resolved]  DishTV — dishtv was charging rs.25 after switch off date as processing charge! why?

6 days ago my dishtv was switched off. But now when i recharged again dishtv debited rs.25 from my account! Why?
They told me that that was a processing charge! Why? Why we had to pay this processing charge?
It is our own matter when we recharge our account or not. Dishtv is looting us by saying "it is our rules."
Hope trai should take action about it and help users from unnecessary debits.
Thanks.
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Jul 8, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
May 24, 2019
DishTV Customer Care's response Dear Sayan,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Jun 01, 2019
DishTV Customer Care's response Dear Sayan,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Complaint comments 
1 Comment

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Comments

I have raised request for reinstalling and dismantle of setup box. Without any intimation to customer, your team closed the complaint. It's been 3 weeks and no one is responding and resolving my issue.

Everytime I have to call you guys but they won't even call and check the status. Very pathetic customer service.
Reply
DishTV Customer Care's response, May 25, 2019
Verified Support
Dear Vangipuram Venkat,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Jun 3, 2019
Verified Support
Dear Vangipuram Venkat,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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