[Resolved] DishTV — dth air channels

K V Pathy

from Bengaluru, Karnataka

Address:

560008

My dishtv connection was migrated to the trai new sheme some three months back. From that time the dth air channels like air ragam, air tamil, air kannada etc. Have been stopped. (These channels were being received before this migration. Number of complaints to dishtv customer care has not solved this issue. I request that these iree to air channels may be restored at the earliest by dishtv/trai.
Thanks,
K. V. Pathy

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Jul 14, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

DishTV Customer Care's response Dear K. V. Pathy,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

Jun 03, 2019

DishTV Customer Care's response Dear K. V. Pathy,

Thanks for sharing the requisite details with us. We have escalated your concern to our team and they will get back to you soon.

Regards,
Online Team
DishTV

Verified Support

Jun 07, 2019

DishTV Customer Care's response Dear K. V. Pathy,

As per our telephonic discussion on the number [protected], all the necessary information regarding channels, south region alignment, and north region alignment has been shared. You confirmed that you want AIR TAMIL, AIR RAGAM, and AIR Kannada. We also informed you that AIR TAMIL has been removed from our platform from October 2017. Moreover, if you want to get north region channels, you need to re-align your antenna according to the north region and you will lose some south region channels which are available in your current package
You cannot get all the south and all the north region channels in south region alignment. You confirmed that you will contact us later after getting the south channel list that you will lose after north region alignment. We would also like to you inform you that you can contact our customer care helpline [protected] or [protected] for further assistance regarding re- alignment issue.

Regards,
Online Team
DishTV

Jun 09, 2019

Updated by K V Pathy My Reg. mob. no is [protected].-
The reply given by you in noway is helpful to solve my problem.
What I am asking is - the AIR DTH channels whch I was getting prior to the Migrsationto TRAI scheme should be continued as before whether North or South. There is no question of loosing any channels. If need be, I can give up several UNWANTED channels which you are now giving.
Your customer care team is not able to help also for the past four months. PLease do the needful by solving your alignment issue without penalising the customers.
Thanks,
K.V.Pathy.

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Comments

Gupta Bar

from Mumbai, Maharashtra

No service engineer support provided independent of 100s of calls done.
They close the requests with out support. Really Bad service and attitude people and the company. They simply reject the calls the pincode not available in India itself.-535183. Some times they tell Adhar in not linked to Dishtv VC number.

Kameswararao Gupta
[protected]

DishTV Customer Care's response, May 29, 2019

Verified Support

Dear Mr. Gupta,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV

DishTV Customer Care's response, May 29, 2019

Verified Support

Dear Mr. Gupta,

We understand that your issue has been resolved now. Feel free to get in touch with us in case further assistance is required.

Regards,
Online Team
DishTV