[Resolved] DishTV — dth error 102

NiranjanaBhatta

from Nagercoil, Tamil Nadu

Address:

Udupi, Karnataka, 576221

My vc no is [protected]. I have been receiving error number 102 page, though i have sufficient balance in my account. On repeated reset requests from the customer service end, nothing happened in return. Now the company intends to send a technician whom i should be paying at least rs.540, how justified is this! For none of my mistake why should i pay the service personnel??

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Jun 1, 2019

Complaint marked as Resolved

Someone from dish TV customer service called to determine the nature of the issue. They tried to debug the issue on call and determined root cause. The complaint was then forwarded to field team. They contacted me last night and fixed an appointment for AM today. The technician showed up this afternoon, change dish alignment performed FW update and explained the changed channel numbers.

DishTV customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

DishTV Customer Care's response Dear Niranjana,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

May 31, 2019

Updated by NiranjanaBhatta Sent email to the id you mentioned

Verified Support

May 31, 2019

DishTV Customer Care's response Dear Niranjana,

Thanks for sharing the requisite details with us. We have escalated your concern to our team and they will get back to you soon.

Regards,
Online Team
DishTV

May 31, 2019

Updated by NiranjanaBhatta Looking forward to someone contacting me.

Verified Support

Jun 01, 2019

DishTV Customer Care's response Dear Niranjana,

As per our telephonic discussion on the number [protected], you confirmed that the south alignment issue has been resolved now. Feel free to get in touch with us in case further assistance is required.

Regards,
Online Team
DishTV