[Resolved]  DishTV — dth-signal not coming

Address:	Mohali, Punjab, 140301
Website:	Dishtv

I am highly disappointed the way you people treat your existing customers. My dishtv has not been working for the last 10 days. I made a complaint earlier one week back the reference no was[protected]. After two days the person came and god knows what he rectified. I got my set top box also changed as he mentioned there is a fault in that box. I paid 910 rs for all. Which included visiting charge + set top change + new vc card. Then they closed the complaint mentioning things are ok now.

To my surprise once he left again the same problem started coming. No booting, no channels coming blank screen etc. Again i made a complaint ref no[protected]. During this complaint i have asked the customer care specifically to put this on priority and if this is not done i will mark a complaint to the consumer forum.
I am highly shocked how these people have given work to such illiterate dealers further, who dont even know how to proceed further. No body came, and when i called customer care again, i came to know they have closed my complaint without even informing me or my consent. The reason given by the customer care is that i have not picked up call. That person only called me once [protected] at 11:23am today. When i saw that i called up twice but that bloody person have not even bothered to pick up my call and when i called customer care they said my complaint is closed. How can u close my complaint like this. Did he bothered to call on my alternate number?? No. Because he wanted an excuse not to visit and rectify complaint.
This is bloody not acceptable to me. I have been associated with dishtv for the last 15 years and this is the reward which i am receiving today.

People need to know how they treat their customers. I have been unnecessary harassed by the company and i want the refund of the amount i spent on them. Please help me.

Sandeep kaur
[protected]
Mohali