[Resolved] DishTV — hd channels deactivated | |||
Dear sir i have a new mobile number [protected]and i have written several mails to remove my old number [protected] but until now nothing has happened this is complaint number 1 but the most important complaint is that Suddenly my hd channesl were deactivated since last thursday and i had written to them 100 times but until now nothing has happened i have an account balance of 1500rs yet they keep telling me we will refresh wait for 15 minutes like this i have waited one whole week and still there is no resolution in sight as a governing body for consumer complaints i would like your direct involvment in this and resolve this matter i mean both complaints to change my rmn and to activate my channels Was this information helpful? | |||
Mar 25, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Feb 20, 2019 DishTV Customer Care's response Dear Usman, Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Feb 20, 2019 DishTV Customer Care's response Dear Usman, As you're using the connection outside India, we won't be able to help you regarding your matter. Please reach out to the nearest local dealer of your location for any assistance. Regards, Online Team DishTV Verified Support Feb 21, 2019 DishTV Customer Care's response Dear Usman, Apologies for the inconvenience caused to you. We have re-escalated your complaint to our team and will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Feb 22, 2019 DishTV Customer Care's response Dear Usman, Please be informed that my team tried to contact you on [protected] but the number was not reachable and [protected] was switched off. After calling on [protected], the team had a conversation with you and confirmed that since the connection is being used outside India. Therefore, we are unable to assist you. Regards, Online Team DishTV | |||
 3 Comments | |||
Comments
The package has been changed without my consent and it’s not getting modified through website or dealer or customer care toll free number. I’m forced to pay for the channels I never watch and not viewing the channel which I want to
DishTV Customer Care's response, Feb 22, 2019
Verified Support
DishTV Customer Care's response, Mar 2, 2019
Verified Support
I am trying to reach the customer care from past 1 week but the number is always busy. Submitted an online complaint but no response to that as well.
DishTV Customer Care's response, Feb 22, 2019
Verified Support
DishTV Customer Care's response, Mar 2, 2019
Verified Support
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+91 12 0255 0000 [All Lines]
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Hope you are doing good.
We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
DishTV
Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.
Regards,
Online Team
DishTV