DishTV — installation of set top box is not done

Website:

www.dishtv.in

I have paid for settop box 1950 rs online. But after one week they haven't installed the settop box. When i called the customer care they said there is no details available about me nor my payment.

I am adding the mail from their team below.

Congratulations on choosing dishtv, india’s no. 1 dth service provider. We welcome you to our family.
We wish to inform you that we had received the online payment of rs.1950 for1 nos. Dishtv new connections.

We will deliver the product at the following address