[Resolved] DishTV — issue regarding transaction

Shahid Nabi Sheikh

from Surat, Gujarat

Address:

Kutch, Gujarat, 370001

Sir myself Shahid nabi having DISHTV bearing VC no [protected]. I was recharging my DISHTV through SBI net banking with rupees 531.i did two attempts to recharge my dish tv on 4 may 2018, on every attempt my account got debited but there was no confirmation of recharge from your side .I contact my SBI bank they told transaction is successful from their side, the two transaction id are IHH5269569 and IHH5270394 each transaction of 531 rupees .please look in to this issue.

Thank you

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Jun 14, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

DishTV Customer Care's response Dear Shahid Nabi,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

May 11, 2018

Updated by Shahid Nabi Sheikh Team DISHTV
Hope you help me out

Myself Shahid nabi
DISHTV customer
DISHTV VC no. [protected].
RMN .not available
Sir, on 04 may 2018 I was recharging my said dish TV with recharge of 531 rupees through SBI net banking.i did two attempts to recharge my DISHTV but both time recharge was not successful although my account got debited. l contact my SBI bank they told transaction is successful from their side, the two transaction id's are IHH5269569 and IHH5270394 each transaction of 531 rupees .
As my registered mobile no.is not available with me so I can't call uu directly . please look into this issue.

Thank you

Verified Support

May 14, 2018

DishTV Customer Care's response Dear Shahid Nabi,

We tried contacting you on 70065*****, and 94692***** however, your numbers were not contactable. kindly share an alternate number where we can reach you or contact our customer care[protected]. Moreover, we have not received your amount Rs.531/- on 4/5/18. Please share the confirmation mail (ORDER ID, Payment Gateway Name, and Bank Name) at [protected]@dishtv.in that you must have received after making the payment. This would enable us to trace and process the payment accordingly.

Regards,
Online Team
DishTV