[Resolved]  DishTV — multiple concerns and complaints with dish tv

Address:Pune, Maharashtra, 411044
Website:www.dishtv.in

Complaints and concerns with dish tv

1. The condition of total subscription amount (20%discount will be lapsed if opted for change of addon pack after recharging for 12months) was not there at first time, it has being newly added. This should have been communicated to customer at time of recharging.

2. Following hd channels not provided by dishtv

Ten2hd, ten3hd, living foodhd, epichd. Mtvhd, mnx hd, movies now hd, newsxhd, sony le plexhd, sony roxhd, sonytengolf hd, timesnowhd, vh1hd, star jalshahd

Only 50hd channels available with dishtv which is less than other service provider which provides 75 hdchannels.

Also there are sd channels like neo prime, neo sports which are not provided by dishtv and there are many other.

3. Switching time between channels too long compare to other service provider

4. Add on pack (Fullon hd) doesnt provide all hd channels. I was promised that i will get all hd channels alongwith newly added hd channels will be added automatically, however same has not being fulfilled.
Also meaning of fullon hd is getting all available hd channels to customer however it is seen that regional hd, ten1hd, tengolfhd is being removed from full on hd.

5. Hd channels cannot be viewed even if just drizzling (Even if it is just slight raining)

6. Change in terms and conditions at anytime.

This is just fraud and cheating with customer.
My experience with dishtv is not at all good, hereafter i wont choose dish tv and recommend it.
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Apr 15, 2018
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Mar 03, 2018
DishTV Customer Care's response
Dear Suraj,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Mar 04, 2018
Updated by Suraj Vairagi
An email has been sent on write2us. Expecting positive response from your side and expecting it will be resolve at earliest
Mar 05, 2018
Updated by Suraj Vairagi
I still havent receive any communication from your side.Please respond earlier.
Verified Support
Mar 05, 2018
DishTV Customer Care's response
Dear Suraj Vairagi,

We have tried to contact on your both the numbers [protected] and [protected] but the numbers were not contactable Kindly contact our customer care[protected] or share an alternate contact number, so that needful can be done.

Regards,
Online Team
DishTV
Mar 06, 2018
Updated by Suraj Vairagi
This is just an unsatisfactory reason given by Dishtv, My both numbers are reachable.In the latest email they have clearly mentioned that we cant take your request to change the pack,
Also they said that if I discontinue dishtv services at this point of time they I wont be getting any kind of refund. On the other complaint website it has written that you will be eligible for refund if you wish to discontinue services at anytime,
Also I like to add one more concern with dishtv is that there first pack which is Bharat pack( Rs 100) consists mostly channels ( almost all)which are provided free of cost by DD free dish dth service provider.And if customer wants to opt with bharat pack then they have take mandatory 1 addon pack or regional addon. Then what is the use of Bharat pack as the cost becomes Atleast 140 for base pack ( CustomThis is share fooling, fraud and cheating with customers.
I request consumercomplaints board to take appropriate action against Dishtv . Also I suggest other customers not to go with dishtv.They just want to loot money from customers without providing proper service.
Verified Support
Mar 07, 2018
DishTV Customer Care's response
Dear Suraj Vairagi,

In order to assist you. Request you to share your alternate contact number and a convenient time so that needful can be done.

Regards,
Online Team
DishTV
Verified Support
Mar 15, 2018
DishTV Customer Care's response
Dear Suraj Vairagi,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
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