[Resolved]  DishTV — my bill

Address:

Chennai, Tamil Nadu, 600011

My name is elvis hunter and i live in chennai, i have been using dish tv id [protected] for the past 3 to 4 years, my pack was 250 rs and i used to pay my bill through net banking, last month i paid my bill on 17/07/2017 and i can see my next bill is due on 01/08/2018 for 500 rs, when i called the customer service they told me that i called them and changed my pack to 500 rs but i didn't call them at all, one rep told me i will get a call from a supervisor in an hour but i didn't, when i called again another rep told me the same and i asked to change she said cannot and that i am in a 3 mouth contract for 3 months when i said i will cancel the service she said do it and hung up on me, i called later to talk to another rep he just told me he changed the plan to 250 but he didn't, please help me sir solve this issue, mobile number is [protected]