[Resolved]  DishTV — my v.c no is switched without informing me or without my permission

Address:	412406
Website:	Dishtv.in

My dishtv connection is not working from 18th nov 2018 v. C. No [protected]. I contacted their care centre and then came to know that my v. C. No is not exist. I hadnt applied for changing it. Their customer executive said that my set top box is converted to mpg4 automatically. How could they change these things without informing or without my permission. My connection is off from last 4-5 days. I have not received new set top box instead received a call saying i have to submit my old set top box and remote to dish care office and collect new one filling 200 rupees. I want my old connection working with my original account balance (2790 rupees as on 19th nov 2018). Or want refund of that money and they can take away their set top box thing. And i want refund for my loss.