DishTV — no connection is given after collecting money.

pipilitractors

from Delhi, Delhi

Address:

www.onlinedthservice.com, 752104

My order no is [protected], dated 01/06/2019. Payment of rs 1699 is collected by the company and e-mail has been received in this regard. But no connection has been installed till today, i e. 22/06/2019.in this regard i have already made about 10 times telephonic call to customer care ([protected]) and l mails, but no one is taking care. I have doubt about the practice/intension of the company. I by this l through letter request to suit a case in consumer forum. More details in support of my complaint:-
(1) e-mail conforming receipt of moneyhttps://productforums.google.com/forum/?authuser=0#!forum/gmail
Purna chabdra rath
Mob [protected]

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DishTV customer support has been notified about the posted complaint.

Jun 22, 2019

Updated by pipilitractors not responded yet

Jun 24, 2019

Updated by pipilitractors nonresponse from dish yv has been received.

Verified Support

Jun 24, 2019

DishTV Customer Care's response Dear Purna,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Jun 25, 2019

Updated by pipilitractors I had received a telephonic call from dish tv customer care at 4.50pm/24.06.2019. Through the call, they had assured me to install the connection within 24 hours. But, the stipulated time has been elapsed . They did not install the connection. By this kind of act, they proved their false commitment once again.
Now, I do not have ample of faith on them. It is understood that, they will play the same mischievous game in future for giving service/recharge.
As such, I shall request you to direct them to refund my deposited money with a penalty of Re 1.00 (at least) for harshening me and interest of my money for long period of 25 days. I do not have relies on the company. Thank you, sir. PURNA CHANDRA RATH, MOB [protected]

Jun 26, 2019

Updated by pipilitractors How ever, dish tv customer care connected to me. I requested them to refund my amount as I don't have faith on them to continue business with them. Refund of money is awaited. Please look into the matter. Let common people not be exploited by this online merchants. thankyou.

Verified Support

Jun 27, 2019

DishTV Customer Care's response Dear Purna,

As per our telephonic discussion on the number [protected], We informed you that refund has been processed successfully. Moreover, the refund amount will be refunded on your bank account within 7-10 working days.

Regards,
Online Team
DishTV

Jun 29, 2019

Updated by pipilitractors I have heard through telephone about processing to refund money by dish tv management, but the money is not yet received. I shall update my comment and close the issue after getting money.