[Resolved] DishTV — no response from call center

Tiruveedula Naresh Babu

from Mumbai, Maharashtra

Address:

530012

Sir, i am suffering since 8 days by dish tv call center in way of giving me lie response.
My vc no. [protected] the error displaying on screen is 301.
I am having 16 recorded voice calls which i'm talking with call center people since[protected].
The docket/service request number has allotted after week days after asking several times (Which has recorded voice call[protected]
Please take necessary action.
Yours truly
T. Naresh babu
[protected]
Tnareshbabu. [protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Apr 24, 2019

Complaint marked as Resolved

Sir, For the complaint raised by me firstly a reply mail has been sent to me after a couple of days. After a day of reply mail an advisor of the company called me and asked for the future solving of issue. After discussion a final decision on this issue taken by me. How ever I can say that this type of help line services has to amended for the convince of consumer and company. God is great.

DishTV customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

DishTV Customer Care's response Dear T. Naresh,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Apr 22, 2019

Updated by Tiruveedula Naresh Babu Sir I'm not waiting for this type of response, Iam hearing this since 10 days, for all these 10 days I have lost for moreover 10, 000 rupees I want those amount as refund (call charges, data charges, monthly subscription charges, for my valuable time.(10 days)This name Dish TV is not suitable for this type of services

Apr 23, 2019

Updated by Tiruveedula Naresh Babu Sir atlast a technician attended the complaint after 11 days of complaint raised and submitting complaint in consumer complaint.in. But we are disppointed with the service of Dish TV. After 11 days the technician is recommended to change hardware.
But we're not in a position on trusting these people. If we trust again it will be the mistake made by us with the past experience (10 years and 11 days)with these people. So we denied for the hardware change. The solution requesting by us for this issue is to forward a local technical team address beyond the call center (so that we can can meet physically) or closing the account by giving us the refund as per law (Deposit/balance subscription from the date of complaint raised by us)
Truly
T.Naresh Babu

Verified Support

Apr 23, 2019

DishTV Customer Care's response Dear T. Naresh,

Our team is still working on your concern. we'll get back to you soon.

Regards,
Online Team
DishTV

Verified Support

Apr 23, 2019

DishTV Customer Care's response Dear T. Naresh,

As per our conversation on mobile number [protected], necessary information regarding service visit and warranty regarding STB have been shared with you. Also, you have confirmed that you want to go for the local dealer and want dealer addresses. So, same has been sent.

Regards,
Online Team
DishTV

Apr 24, 2019

Updated by Tiruveedula Naresh Babu Sir, I will be thankful to consumer complaints.in for their appreciable dealing with service provider.

At last the issue has been solved today 24/4/19.

Yours truly
T.Naresh Babu
[protected]

Verified Support

Apr 24, 2019

DishTV Customer Care's response Dear T. Naresh,

Hope you are doing good.

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Online Team
DishTV

Verified Support

Apr 25, 2019

DishTV Customer Care's response Dear T. Naresh,

As per our telephonic discussion on [protected], you have confirmed that the issue related to the Dish TV connection has been resolved.

Regards,
Online Team
DishTV