[Resolved] DishTV — no update about dish alignment as per trai

sivapanguluri

from Tirur, Kerala

Address:

560037

I raised a request as per trai selection on 02 - feb-19. When i called executive they are telling like dish antenna need to align. Still today 16-apr-19 dish alignment is not happened. Everyday i am calling they are not responsible and not fixing my issue.
I ask them to disconnect/close my connection and pay the amount that also they are not doing.
Since 15 days i am not using the connection and there is no response.
Dish connection no : [protected]

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May 27, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Apr 16, 2019

Updated by sivapanguluri executing is telling like supervisor will connect but he is not connecting and they are telling like arrange a call back.they called back and no response from them waiting time is more than 25 to 30 minutes after that also not getting connected.
there is no request tracker, deadline nothing is there.
no option to escalate issue to higher people.
useless and worst service providing by dish.

Verified Support

Apr 17, 2019

DishTV Customer Care's response Dear Siva,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Apr 17, 2019

Updated by sivapanguluri [protected]
Everyday I called customer care today I also they said with in one hour call back will be arranged with superior.got a call as system generated holding call more than 30 mins after that again I need to explain everything still no progress since two months

Apr 17, 2019

Updated by sivapanguluri As this alignment need to do by them free of cost they are not responsible if I said I can pay money for alignment they call immediate and they can be at my home with in 1 hour. Worst service I never seen this kind of worst behavior

Verified Support

Apr 25, 2019

DishTV Customer Care's response Dear Siva,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV