[Resolved] DishTV — non-updation of channels in dish tv as per trai regulation | |||
After the new TRAI regulation, i tried to update my channels in dishtv through their website. I received the message stating the same will be processed in 15 mins with token no. [protected]. But the channels are not updated yet. Dish tv themselves have selected unnecessary channels into my pack which iam not viewing and are charging for the same. I tried to remove the packs online. While it accepts the request to delete, but after refreshing it is observed that the same channels are still shown. Iam now not receiving some channels which were free and which i used to receive earlier like Flowers channel (malayalam). I tried to make multiple attempts online and send mails to dishtv. Dishtv always gave the lame reply that your no. is not contactable. Request was made to update the channels online even if they are unable to contact me, but of no use. Iam paying around Rs. 420 per month, while the actual channels which i need to view as per my request is chargeable around Rs. 220 only. This looks like a deliberate attempt from dishtv to stick on to additional channels and overcome trai regulations. Please suggest how i can get a solution for the same. Was this information helpful? | |||
May 25, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Apr 22, 2019 DishTV Customer Care's response Dear Rohith, Hope you are doing good. Thanks for sharing your concern with us. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Apr 23, 2019 DishTV Customer Care's response Dear Rohith, We would like to inform you that we tried calling you on [protected], which was not reachable and on another number [protected], which was busy. Kindly share your alternate number and convenient time to contact you. you can also contact our Customer Service Team. Regards, Online Team DishTV | |||
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This is open loot and fraud and dishtv is not ashamed to give lame reasons in public forums. I demand an immediate update of my channels as per my online request, else i shall take up the matter with TRAI/consumer court.
Hope you are doing good.
We have re-escalated your concern to our team. Request your patience in the interim.
Regards,
Online Team
DishTV
We tried contacting you on the number 9048490452 but the number was not contactable, also called on the number 8848720361, there was no response. Kindly, share an alternate contact number or you can also contact our customer care at 95017 95017 and 18602583474 so that needful can be done.
Regards,
Online Team
DishTV