DishTV — not allow for select free to air channels accept dd channels

Address:

Anand, Gujarat, 388610

In my dish tv connection vc no. [protected] as per TRAI new guide line i am trying for select my pack. while selecting my pack i was surprising that Dishtv not giving option to select FREE TO AIR (FTA) channel. i can only select channel which are paid.
As per trai guide line customer can select FTA channel but it is not there in dishtv.
The same problem i have informed to dishtv customer care but till date not resolved same. last four days i was trying but nobody in dishtv helping me.
As i am not able to select this pack i have to lose money as existing pack is costlier for me.
I am losing money but nobody helping me.
Please help me.
Mahendra Jayswal
[protected]