[Resolved]  DishTV — Not refunding my recharge amount

Since last two months my set top box was not working I had made several requests on phone, also a mail was sent to them dated 6/09/2021, the response received by me was to make recharges, after making regularly all the recharges my set top box not working, after two months they changed the set top box and charged me for it, the technician didn't tell me to recharge on the new vc number, I made the regular recharge of rs 205 dated 19/10/21 on the old vc number after that I came to know through them that the recharge was to be made on the new set top box vc number, and they said they will transfer this amount to your bank account, for which I have the recording of the official Statement, till today I haven't received the balance of rs 205, nor adjustment of the days for which the set top box was not working
Inspite of regular request till today they are not refunding the amount, nor recharging the amount in my new vc number
Kindly do the needfull
Registered mobile no- [protected]
Old vc number [protected]
New vc number-[protected]
Name:- Mahesh Talreja
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Dec 8, 2021
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2021
DishTV Customer Care's response
Dear Mahesh,

Hope you are doing good.

We are sorry for the experience you had. Kindly provide us with payment details like- Payment Gateway, correct transaction id starting with AREC or DishTV operator id starting with PMGW. For any further assistance, please contact us at [protected]@dishtv.in.

Regards
Online Team
DishTV
Complaint comments 

Comments

Dear Mahesh,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

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