[Resolved] DishTV — offers not provided as mentioned during payment

Joseph Moolan

Address:

MOOLAN HOUSE KUTTILAKKARA, PIRAROOR PO, Ernakulam, Kerala, 683574

Hi,
My last payment against dish tv was on nov 30, 2018 for an amount of rs. 1812 against offer "pay 12 months get 60days free". Pack name - joy pack; add on - sampoorna malayalam (Rs.110+51)/ month. Switch off date is[protected] as per their auto mail confirming the receipt of payment which is correct. But since last 2 weeks, i am receiving automated reminder mails& calls for renewing my subscription against the vc no. 0152xxxx449. I have already explained to the calling staffs and they don't want to listen. I have also send mail to nodal officers 2 days ago and there is no response. And they have already disconnected since from morning its showing no signal or bad signal.

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Jan 2, 2020

Complaint marked as Resolved

NOT RESOLVED...YET..

DishTV customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

DishTV Customer Care's response Dear Joseph,

We regret the inconvenience caused to you. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

Dec 09, 2019

DishTV Customer Care's response Dear Joseph,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

Jan 02, 2020

Updated by Joseph Moolan PLS PROVIDE MAIL ID..IN YOUR REPLY MAIL ID SHOWING AS PROTECTED..AND WHAT ELSE DETAILS REQUIRED??? ALL DETAILS PROVIDED IN MY FIRST MAIL..REGISTERED NO IS [protected], YOU MAY GET THIS IF YOU CHECK THE ACCOUNT ALSO, RITE??

Jan 02, 2020

Updated by Joseph Moolan COMPLAINT IS STILL OPEN..

Verified Support

Jan 03, 2020

DishTV Customer Care's response Dear Joseph,

Thanks for bringing this to our attention. We would request you to please DM us your registered mobile number via given below link so that we can look into this.

Link: https://bit.ly/33iDeJ5

Regards,
Online Team
DishTV

Verified Support

Jan 03, 2020

DishTV Customer Care's response Dear Joseph,

We have escalated your concern to our team. Request your patience in the interim.

Regards,
Online Team
DishTV

Verified Support

Jan 04, 2020

DishTV Customer Care's response Dear Joseph,

As per our telephonic conversation with your father on [protected] and your mother on [protected], it has been confirmed the technician visited at your premises and south alignment for VC [protected] has been done. Moreover, your connection has been activated post crediting the necessary waiver against service-related concern and your revised switch-off date is 22/Jan/2020.

Regards,
Online Team
DishTV