[Resolved]  DishTV — Pack issue

Address:	Mumbai City, Maharashtra, 799001
Website:	www.dishtv.in

It's really bad experience with dish TV services. They cheated me very tactfully. On last September 2016 I upgraded from SD to HD set top box my subscription from super family pack(SFP) @Rs. 270/month changed to All sports pack @Rs. 365/month without giving me any intimation any way. Today I opened my account page in their website and found that my subscription was updated for help I contacted the customer care to reverse my pack to SFP and to refund me the differential amount for which I was connected to a senior executive of dish TV called me from +[protected]. And again I narrated the whole issue of why I was not informed of this update of my pack she replied me it's a customer duty also but I asked her if they ever called me or send me any message for this update done as I never requested for update of pack she said she is not able to find any record for communication and hence no refund or adjustment is possible.
A first company I saw don't believe their customers. I have been a customer of dish TV since 2008. Well some money loss is not a big deal for me in this era but it's a joke and I am upset to be a subscriber of such a DTH company like DISHTV whose brand ambassador is Shahrukh Khan really thinking to tweet him who is branding for this company with pride.

Regards
ANIRBAN ACHARJEE
[protected](RMN)