[Resolved] DishTV — paid for bharat pack for 6 months and services disconnected after 2 months

sumant2singh

Address:	769003
Website:	www.dishtv.in

Recharge of Dish TV DTH [protected] - Recharge done on 9th Jan, 2018 and I called DISH TV customer care on 10th Jan, 2018 to inform them about my package selection and they said they have seen and its conformed for next 6 months the Bharat Pack has been activated.

Now just after 2 months my services are de activated and when I called Dish TV to complaint about it they said it was not what you booked. You did not booked for Bharat Pack, I mean you have recorded line why don't you check - They just denied. When demanded to speak to their Manager (Sumanth - Manager Name) he just denied saying no you have not bought any Bharat Package. He was rude and doesn't even understand the customer problem. I did many calls to Dish TV in last 2-4 days but no help.

After many attempt I was told that they can not give us what we paid for and he just denied. It's pathetic. I have attached for what I have paid for.

I regret as why did I buy Dish TV at first place.

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Apr 1, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

DishTV Customer Care's response Dear Sumant Singh,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

Mar 01, 2018

DishTV Customer Care's response Dear Sumant Singh,

As per our conversation on [protected], package and billing have been shared with you. Do let us know if you need any further assistance.

Regards,
Online Team
DishTV