[Resolved] DishTV — payment deducted two times but still payment failure in their system

Ashish Jain6

from Gurgaon, Haryana

Address:

Raj Nagar Extension, Ghaziabad, Uttar Pradesh, 201003

My registered number is [protected] in dishtv. I made online payment of 500/- on 29th dec 2019 to dishtv through their dishtv web link and 500/- got deducted from my hdfc account but dishtv sytem shows that session expired and not updated in their system. I made complain customercare with all evidences & bank account statement snap shot but they replied that due to their system problem, payment couldn't success. Now today again i made payment of 500/- but again same problem happened like transaction didn't success due to their system failure. On my screen, it's showing that your dishtv is just about to switch off shortly. It's very ridiculous that with this poor dishtv network how to proceed further.

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Feb 4, 2020

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

DishTV Customer Care's response Dear Ashish,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Jan 03, 2020

DishTV Customer Care's response Dear Ashish,

we would like to inform you that the amount will be auto-credited in your bank a/c within 7-10 working days if the amount is not credited within the said period, So please contact to your respective bank. Feel free to contact us if you need any assistance in the future.

Regards,
Online Team
DishTV