[Resolved] DishTV — payment paid set box not installed no response from merchant

[Resolved] DishTV — payment paid set box not installed no response from merchant

T themguruprasad from Vijayawada, Andhra Pradesh

I purchased dish tv setup box on[protected] at around 8pm though sbi net banking. But amount debited in my sbi account rs.1750/- with ref no: [protected]igadivqku9. Dish tv persons telling they are not received.in dish tv web site payment link was re-directed to payuindia, amount was debited without any confirmation message. While calling, mailing to payu customer support they ae not responding please try to reverse my money or install new setup box 1. Mechant : dish tv 2. Date of transaction:17/04/2018 3. Amount of translation:1750/- 4. Customer's name: mathi guru prasad 5. E-mail address: [protected]@gmail.com 6. Mode of translation : net banking 7.net banking ref no: [protected]igadivqku9 Mathi guru prasad [protected] (Pimary). [protected] (Alernate) Was this information helpful? No (0) Yes (0)
Jun 24, 2018 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Apr 23, 2018 DishTV Customer Care's response Dear Mathi Guru Prasad, Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Apr 24, 2018 DishTV Customer Care's response Dear Mathi Guru Prasad, We tried to reach you out on your given numbers but couldn't connect with you. We wish to inform you that the DishTV has no tie-up with Gateway (PayU India) Please coordinate with the PayU India in this regard. Regards, Online Team DishTV May 24, 2018 Updated by themguruprasad while purchasing HD NXT Premium set up box, they tell one offer(1 month free and then long term pack fo 36months @Rs.1179/- non refundable deposit + every month Rs.51/-. on 16.05.2018 i called to customer care they told me that offer has been increased to 1279/-(including gst) and i have activated DANCE+ pack activated, i have to pay 46/- for 2 months. actually i have not activated but i ready to pay and requested to close after 60 days. today i called to customercare they are telling that i have activated full hd pack, dance+ pack, longterm pack. so i have to pay Rs.300/- per month. i have not yet activate any pack. i just need only long term pack Rs.1279 deposit+Rs.51/- every month with telugu regional language channels. Verified Support May 24, 2018 DishTV Customer Care's response Dear Customer (themguruprasad), Hope you are doing good. We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV
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