[Resolved] DishTV — re-installation charges | |||
Dear sir/madam, I have bought dish tv connection three months back. Now there are some disturbance in some channels. And to resolve it they are saying antenna will be reinstall and asking for re-instation charges. Why i will bear these charges as this is not my fault as their engineers are not competent enough. What is the guarantee it will not happen again. Kindly help me to resolve it. My connection no is [protected]. Name kshama sharma Phone [protected] Was this information helpful? | |||
Oct 2, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Aug 24, 2019 DishTV Customer Care's response Dear Kshama, Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Aug 24, 2019 DishTV Customer Care's response Dear Kshama, As per our telephonic discussion on the number [protected], we informed you that in order to resolve channels related issue technician visit is required for re-installation but you refused to pay the charges for re-installation hence, we informed you to contact on our customer care at[protected] and [protected]. Regards, Online Team DishTV Verified Support Aug 26, 2019 DishTV Customer Care's response Dear Kshama, Sorry for the inconvenience. We have re-escalated your concern to our team. Request your patience in the interim. Regards, Online Team DishTV Verified Support Aug 26, 2019 DishTV Customer Care's response Dear Kshama, As per our telephonic conversation on the number [protected], you were getting Signal issue and Reinstallation is required as New Telephone Tower installed in front of Dish Antenna. Hence, we have told you to Deinstall the Antenna by self to save De-installation charge. Regards, Online Team DishTV | |||
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Kindly explain to me why would I pay the Re-installation charges as this is just three month old connection. And if I pay what is the surity that this will not happen again.
Please resolve the issue otherwise I will move to consumer court.
Regards
Kshama Sharma
[protected]