[Resolved] DishTV — recharge fail

Mitesh Mahendra Mhatre

from Thane, Maharashtra

Address:

Thane, Maharashtra, 400605

Hello, my name is Mitesh Mhatre. Unfortunate user of DishTV. I recharge my A/c. for 1000 Rs. on 29th May. Now it's 21st June still they didn't provide refund or recharge. I have contact 12 times but no help! Their s****y seniors told me that they will resolve the issue within 24 hours... now almost 1 month completed but they said this 100 of times...

Now you ******** give me my hard earned money back!

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Jun 25, 2019

Complaint marked as Resolved

Thank u, I'm missing old days when dishtv really cares about their loyal customers... Should have resolved this simple issue within 7 days... but Thank u... at least you try!

DishTV customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2019

DishTV Customer Care's response Dear Mitesh,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Jun 22, 2019

Updated by Mitesh Mahendra Mhatre I have mailed you, if you don't solve my problem I'll cut my connection for next 3 months (1000 Rs = 3 months)... Remember my words!

Jun 23, 2019

Updated by Mitesh Mahendra Mhatre I know you give third class service to their valuable customers...
wait a month and I'll change my DTH operator.. you lost one regular customer

Verified Support

Jun 24, 2019

DishTV Customer Care's response Dear Mitesh,

Thanks for sharing the requisite details with us. We have escalated your concern to our team and they will get back to you soon.

Regards,
Online Team
DishTV

Verified Support

Jun 24, 2019

DishTV Customer Care's response Dear Mitesh,

As per our conversation on [protected], we informed you that your unused amount of Rs 819 has been transferred from Wrong VC [protected] to Correct VC [protected]. Now, your next recharge date is 20th Sept 2019 and next switch off date is 23rd Sept 2019.

Regards,
Online Team
DishTV