[Resolved] DishTV — recharge is not done and payment has been deducted from my account | |||
I had done recharge of rs 1131 from dishtv's online website. I used wallet recharge method for the payment and i paid the amount using paytm wallet. I didn't get any transaction details from dishtv's website as i was presented with feedback dialog when payment was completed. I never received any recharge successful/failure sms. I contacted my bank and they said that payment was done successfully so no issue at their side. I tried contacting dishtv's customer care many times but their service is worst. I had explain from the start each time i call to their customer care service. I want to ask dishtv, isn't it possible that payment is successful (You received money on your account) but recharge is not done for any technical reason. How can i provide transaction id in this case if i don't have any? And why there is no much delay in updating the amount, its been 2 days and still no refund else the amount has been updated. Was this information helpful? | |||
Dec 27, 2017 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Nov 15, 2017 DishTV Customer Care's response Dear sushantbharti Hope you are doing good. We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Verified Support Nov 16, 2017 DishTV Customer Care's response Dear sushantbharti Hope you are doing good. Please write to us about your problem with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV | |||
 3 Comments | |||
Comments
Today is the 3 day and still no action has been taken. My account switch off day is 16/11/2017. Totally irresponsible behaviour
Such an disappoinment
Such an disappoinment
Sir my dishtv old phone number change please new number [protected] vc number. [protected]
DishTV Customer Care's response, Nov 21, 2017
Verified Support
DishTV Customer Care's response, Nov 21, 2017
Verified Support
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Hope you are doing good.
We are sorry for the experience you had. Please share your registered mobile number and we will put all our efforts in trying to help you out.
Regards,
Online Team
DishTV
Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.
Regards,
Online Team
DishTV