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[Resolved]  DishTV — recharged through dishtv app money is deducted but recharge is failed

Address:Kottayam, Kerala

I had done recharge of rs 190 from dishtv's online application.
I used wallet recharge method for the payment and i paid the amount using google pay wallet. I didn't get any transaction details from dishtv's website as i was presented with feedback dialog when payment was completed. I never received any recharge successful/failure sms. I contacted my bank and they said that payment was done successfully so no issue at their side.
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Apr 9, 2020
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2020
DishTV Customer Care's response Dear Customer (Tonu Anto),

Hope you are doing good.

We regret the inconvenience caused to you. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Mar 06, 2020
DishTV Customer Care's response Dear Customer (Tonu Anto ),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Complaint comments 
1 Comment

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Comments

Dear sir,
I want change mobile number is [protected] & name also Name is BANDARU RAJAMMA, please change as per this details, I already complaint near DishTV my VC no is [protected].
Reply
DishTV Customer Care's response, Mar 4, 2020
Verified Support
Dear Ashok,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Mar 5, 2020
Verified Support
Dear Ashok,

As per our telephonic conversation, you confirmed that your issue has already been resolved. Feel free to contact us if you need any assistance in the future.

Regards,
Online Team
DishTV

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