[Resolved] DishTV — refund claim and collecting extra money without consumer confirmation

bimalsamantray

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600102
Website:	www.consumercomplaints.in

I have taken DISH TV connection on 23/10/2005. I am an old customer for last 12 yrs. Last one year I am finding lot of communication gap and very bad service. They are not bothered for customer problem. They are only serious to remind before RENEWAL DATE to collect money and about additional channels for extra business. The problem was on regular basis and it was my regular duty to follow-up with them. As per their advice I changed the STB (from them only) and after few months they advised to change DISH Antenna. That also i changed. Even though there was continuous problems. There was a period in last month (November) my family was unable to watch TV near about 4-5 days even though there was a balance in my DISH TV account. Hence I decided to switch over to other service provider and changed it immediately on 23/11/2017 as TV is the only media for entertainment for family members. Accordingly I sent an email to DISH TV to discontinue my service and refund the balance money in my DISH TV account.
I also asked them to justify the extra amount they have collected months together beyond my package charges without my confirmation. Since 23/11/2017 till date I have written so many mails but they are not at all bothered about refund. The whole communication I also put CC to email id :
[protected]@indiaconsumerforum.org, [protected]@gmail.com
Kindly do the needful.

Was this information helpful?

No (0)

Yes (0)

Jan 17, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

DishTV Customer Care's response Dear Customer (bimalsamantray )

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Dec 09, 2017

Updated by bimalsamantray As per DISH TV customer care advice, I forwarded the detail email communication I did with DISH TV customer care id - [protected]@dishtv.in to [protected]@dishtv.in just now (9/12/2017). I need a complete inquiry about the extra charges they have collected from me and my balance refund.

Dec 16, 2017

Updated by bimalsamantray Hi, Till date I am getting renewal msg & emails instead of getting my refund and clarification about why DISH TV has collected extra amount months together beyond my package.

Verified Support

Dec 16, 2017

DishTV Customer Care's response Dear Customer(bimalsamantray),

We would like to request you. Please share your register mobile number with us [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Dec 24, 2017

Updated by bimalsamantray When I disconnect the service and claim for refund and asked to justify why they have collected extra amount months together beyond my approved package, they send me the below mail after so many communication
from my side last one month.
[protected][protected][protected][protected][protected][protected][protected]-----
From: write2us <[protected]@dishtv.in> on Wed, 20 Dec 2017 17:57:43 Add to address book
To: You | See Details
Dear Bimal, We would like to inform you that there is no return policy in this case.
Regards, Online Team DishTV
[protected][protected][protected][protected][protected][protected][protected][protected]
What should I do now ? I think they might have cheated many customers like me. Because it is very negligible for one customer to go so deeply. Everybody will pay simply because TV is the only media in every household and it is very very important for House wives. For an individual it may be a small amount but for an organisation there are many customers (in lacs or crores). So small amount multiply with many customers will be a very BIG AMOUNT. So is this the way to EARN MONEY ?

Related DishTV reviews

View all 5401 DishTV Reviews

Comments

gurbinder13583

from Dirba, Punjab

My dishtv vc [protected] my reg. mobile is [protected]. i request u change my account name. Bakhshish singh v.p.o:-laroya. distt:-jalandhar. state:-punjab
mera account name change krna hai. pls acount name bakhshish singh kr do

DishTV Customer Care's response, Dec 12, 2017

Verified Support

Dear Gurbinder(gurbinder13583),

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Dec 12, 2017

Verified Support

Dear Gurbinder(gurbinder13583),

We tried to reach you out but your number 9815419580 was not responding. Please write to us with updated or alternate mobile number and you may also contact our customer care at toll-free number:1800 258 3474.

Regards,
Online Team
DishTV

nsptv

from Delhi, Delhi

As per package i am not getting three channels, every time they are telling pay Rs 200 service visit our technician will come and rectify. My question is all channels are coming why three channels are not coming and why i have to pay,

DishTV Customer Care's response, Dec 12, 2017

Verified Support

Dear Customer(nsptv),

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Dec 20, 2017

Verified Support

Dear Customer(nsptv),

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV