[Resolved]  DishTV — service fault and customer has to pay

Address:Bangalore Urban, Karnataka, 560083
Website:www.dishtv.in

Complaint number:[protected] executive i spoke to is prashanth.

This is the third time i'm facing this issue where i had to pay for the service fault that the company has. My dish is not working for a few channels and i called to rectify. They say there might be some issue with the alignment, we will book the service but you need to pay for that. I already pay a monthly subscription and it's the companies responsibility to offer the best service and take care of any issues. Now, they say i'll have to pay for their fault and the service person will definitely say the device is broken and i need to get a new one. This happened twice before in 1yr. I asked them to refund my current month subscription that i paid so i can move on to a different service but they deny that too. I have no idea how to deal with such pathetic service providers.
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Apr 27, 2018
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Mar 14, 2018
Singhal Jignesh's response
Dis tv plus
Verified Support
Mar 19, 2018
DishTV Customer Care's response
Dear Abhilash Dasari,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Mar 22, 2018
jintu neog's response
my old rmn is not working so i request you please for my new rmn
Verified Support
Mar 27, 2018
DishTV Customer Care's response
Dear Abhilash Dasari,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Complaint comments 

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DishTV Customer Care's response, Mar 20, 2018
Verified Support
Dear Singhal Jignesh,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Mar 28, 2018
Verified Support
Dear Singhal Jignesh,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
My old rmn is not working so i request you to change my new mobile number please.
DishTV Customer Care's response, Mar 28, 2018
Verified Support
Dear Customer (jintu neog),

As per our records, your registered mobile number has already been updated as 7002290282. Do let us know in case you need any further assistance in this regards.

Regards,
Online Team
DishTV

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