[Resolved] DishTV — setup box not working from 5 days

Munaf Shekh

from Chhota Udepur, Gujarat

Address:

391160

I have registered complaint that my setup box is not working on 14th aug, 2019. Their executives assured me that complaint is sorted out within 48 hours. I have called them too many times but they were just making fool and not giving proper answers. As per trai tweet dated 14th jan 2019 if tv connection is faulty then there is a provision of call centre. If connection is not restored in 72 hours, then you do not have to pay.

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Aug 22, 2019

Complaint marked as Resolved

Finally a Setup box is replaced with new one after 7 days.

DishTV customer support has been notified about the posted complaint.

Aug 20, 2019

Updated by Munaf Shekh No one is intrested to respond till now. This is the service given to every customer by dishtv.

Verified Support

Aug 21, 2019

DishTV Customer Care's response Dear Munaf,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Aug 21, 2019

Updated by Munaf Shekh Sir, Your mail ID is not visible. Kindly provide mail ID.

Verified Support

Aug 21, 2019

DishTV Customer Care's response Dear Munaf,

We're truly apologetic for the inconvenience caused to you. Kindly, share your registered mobile number with us via direct message. Please click on the given link for the same:-

http://bit.ly/2YyYzjk

Regards,
Online Team
DishTV

Verified Support

Aug 21, 2019

DishTV Customer Care's response Dear Munaf,

As per our telephonic discussion on the number [protected], your service related issue has already been resolved regarding VC [protected] and Old VC [protected].

Regards,
Online Team
DishTV

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Comments

Manoj v.khairnar

from Satna, Madhya Pradesh

Fault in set off box which they provide us and interruption between service which they provide us ...I also called to customer care but they provide me inconvenient information and also they given me unnecessary answered..

Manoj v.khairnar's reply, Aug 14, 2019

I want justice from this fake service which dish TV provide right now..they are assumed customer like fool..they are given unnecessary answered to their customer with ignorant so I want justice from whole this fake services..

DishTV Customer Care's response, Aug 21, 2019

Verified Support

Dear Manoj,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Aug 29, 2019

Verified Support

Dear Manoj,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV