[Resolved]  DishTV — Tampering of setup box connection

Address:Gautam Buddh Nagar, Uttar Pradesh, 201308
Website:Dish tv

I am a resident of greater noida and I have dish tv connection.
Yesterday morning my connection was discontinued
When enquired customer care said that their terminal is not functioning and they cannot refresh .
Again few hours later on enquiry same story and they said they will send a technician.
The technician said that ur recharge is due hence the problem.
We recharged it and it still did not function
The technician came in the evening and said no problem with set up box as on switching on the setup box it loads then shows initial ads and then again recharge message
Now the question is if the setup box is faulty then how come it switches onn shows ads and later recharge signal
Besides I am not the only one having this problem 9 complaints of greater noida yesterday facing same problem
U can check on twitter the other victims.
Now I would like to request dish tv to refrain from such cheap fraud as they want us to buy new set up box
I will not buy and not advice anyone dish tv
If I have to buy I will buy from some other company
And yes this problem faced by only hd subscribers and hd setup box users
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Apr 10, 2017
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Feb 25, 2017
Updated by Usha tewatia
One Mr.Rahul spoke to my husband from the no.[protected] of dish tv. 2 hrs. back and said the set up box needs to be changed and he will get the problem fixed for 350/-and 150/- for box etc plus service taxes
Though it is their fault and set up box is not faulty but to cover face they made this deal with us .we also thought fine they have got the message of cheating .
But now the dealer refuses to do it in the said charges and his billing is coming to 1100/- which was mentioned yesterday by the technician
Now I am not interested in dish tv.
I want all to know they are cheats and fooling people
I want my 500/-recharge of yesterday plus 10 day balance of recharge which is also there to be refunded at the earliest .
I will never recommend dish tv to anyone and am now switching over to another service.
Feb 25, 2017
Updated by Usha tewatia
Thank you Mr Rahul ur representative came and solved my problem .
Changed the set up box for 570/-now
Thanks again.
I request u to check the root cause of this problem as you also know the setup box is not faulty.
Verified Support
Feb 25, 2017
DishTV Customer Care's response
Dear Usha tewatia

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Mar 04, 2017
DishTV Customer Care's response
Dear Usha tewatia

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
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