[Resolved] DishTV — technician visit never happened after frequent calling

abhithkr

from Chennai, Tamil Nadu

Address:

CRS, Balehonnur, Chikmagalur, Chikkamagaluru, Karnataka, 577117

No channels are being telecasted since 23oct'19 [vc no: [protected]]. On asking the cc they told that it's because of the distv - videocon merger and the dish needs to be aligned to a new direction. Cc registered a compliant after my call (They should have proactively assigned a technician) and said a technician will be there within 24hrs.
After calling daily to cc, they will transfer the call to a senior supervisor, and that supervisor will say hello after 30 mins. And still after that issue didnt resolve.

Dishtv switch off the services if we didnt recharge on time. Now we are not provided with the service for the last 3 days, are they going to refund the amount or extended the service that charged for these 3 days? No right!!

Pathetic company.

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Oct 31, 2019

Complaint marked as Resolved

Frequent calling to customer care didn't escalate anything. After I wrote the feedback twice to the CEO(dishtv has write to CEO option on thier website) the real escalation happened. Technician visit happed after 6 days. But if you know any local technician even they can align the dish but with the service cost.

DishTV customer support has been notified about the posted complaint.

Oct 28, 2019

Updated by abhithkr Distv has an option called 'write to the CEO' for the customer feedbacks and complaints.
Even after writing to the CEO and receiving a call back from the service expert the issue has not been resolved.

So what's next, should I complain to the PM!!
So horrible!

Verified Support

Oct 29, 2019

DishTV Customer Care's response Dear Customer (abhithkr),

Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Oct 31, 2019

Updated by abhithkr the technician visited and fixed the dish alignment. But demanded 350₹ as a service cost. But as per DishTV, it should be done at a free of cost

Verified Support

Nov 01, 2019

DishTV Customer Care's response Dear Customer(abhithkr),

In order to assist you. Please share your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

Nov 08, 2019

DishTV Customer Care's response Dear Customer(abhithkr),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV