[Resolved] DishTV — top-up service | |||||
Dishtv has the worst customer service i have ever come across. They activate top-ups on their own and then extort the customer to recharge their account for continued service. We activated 3 channels for viewing on 24th january and paid for them. They activated the asked channels plus a random pack on 24th. On feb 1, they deactivated the 3 channels as we were "overdue" as we had activated a "mega pack" and not paid for it. On feb 4th, we again paid for the 3 channels. They got deactivated again on 8th of feb. On 10th feb, i again cancelled the said "mega pack" (Which we never activated in the first place) and activated (And paid for) the 3 channels. Again, the channels were deactivated yesterday, 20th feb. When i talked to the customer service today, i was informed i don't have the service as our account balance is again "negative" as we had activated the "mega pack" again. I was informed that i should pay again for the service. Was this information helpful? | |||||
Apr 3, 2018 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Feb 22, 2018 DishTV Customer Care's response Dear Customer (Sodhi123), Hope you are doing good. We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV | |||||
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Hope you are doing good.
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.
Regards,
Online Team
DishTV
As per our conversation on 7414957773, you confirmed that you don't have VC or Registered mobile number (RMN) details with you right now. so informed you to contact our customer care 1860 258 3474 with your VC details for the same.
Regards,
Online Team
DishTV