[Resolved]  DishTV — unfair and unethical practice

Address:

110096

We live in delhi and i had on 21st sept 2018 requested dish tv call centre to deactivate my service since we are leaving the country and the call center confirmed to be doing so and also stated that credit balance in account will be carried forward to next period when we return and activate the service.

We were surprised to receive a new bill dated 30th sept for next period and when contacted by email they refuse to clarify why it is happening so and still claiming that service is active. Despite repeated reminders they are not suspending the service just to continue billing. This is unethical.

Funny part is despite informing them that we are outside india they are trying to call india number and refuse to call overseas. They want to verbally explain which i refuse to accept verbally because then we do not have any proof of what is stated and they change their statement. Therefore we insisted to reply by email which they do not despite repeated reminders.

Now since we do not live in india i do not know which ministry to contact. I think they fall under ministry of communication. Can some one help. Incidentally we are senior citizens and still we are being harrased and overcharged.